PRIVACY POLICY – BIG-SA

Last updated: 29/01/2026

The present privacy policy aims to inform users of the “BIG-SA” website about how their personal data may be collected and processed, in accordance with applicable data protection laws (notably the Swiss LPD and, where applicable, the GDPR).

1. DATA CONTROLLER IDENTIFICATION
Data controller: BIG-SA
Address: Talstrasse 20, Zürich, Switzerland
Contact email: info@big-sa.ch

DPO (Data Protection Officer):
Bénédict Fontanet – info@big-sa.ch

2. DATA COLLECTED
Depending on your use of the site, we may collect:

2.1 Data you provide us
– Identity and contact: name, surname, email, phone, message (e.g., contact form / request).
– [If shop / order] Data required for the order and customer service: delivery/invoice address, order information, exchanges with support.
– [If newsletter] Email address and communication preferences.

2.2 Automatically collected data (navigation)
– Technical and navigation data: IP address, browser type, pages visited, visit duration, cookie/tracker identifiers, navigation events.
These data can be collected via cookies/trackers, notably provided by third-party services (e.g., Google Analytics, Meta/TikTok pixels).

3. PURPOSES AND LEGAL BASES
We process your data only when necessary, notably for:

– Responding to your requests (form / email):
Basis: legitimate interest (responding to inquiries) or pre-contractual measures if your request concerns a service.
– [If shop] Management of orders, delivery, invoicing, after-sales service:
Basis: performance of the contract / legal obligations.
– Site security, fraud prevention, technical management:
Basis: legitimate interest.
– Audience measurement and statistics (e.g., Google Analytics):
Basis: consent via the cookie banner (when required).
– Marketing and advertising (e.g., Meta, TikTok):
Basis: consent via the cookie banner (when required).
– Improvement of the site’s experience and content (e.g., aggregated analytics, Search Console):
Basis: legitimate interest and/or consent depending on the tools used.

4. DATA RECIPIENTS
Your data may be accessible:
– by BIG-SA and authorized internal personnel ;
– by our technical service providers (hosting, maintenance, web tools) strictly for the site’s needs.

We notably use third-party services that may receive navigation data (depending on your cookie choices):
– Google (Analytics & Search Console)
– Meta (e.g., pixel / conversion / advertising measurement)
– TikTok (e.g., pixel / conversion / advertising measurement)

Each provider may act as a subcontractor and/or data controller depending on the activated features and settings.

5. TRANSFERS OUTSIDE THE EU / OUTSIDE SWITZERLAND
We host the site with FastComet Inc on a server configured in Europe.
However, some providers (notably Google, Meta, TikTok) may involve data transfers outside Switzerland and/or the EU/EEA.
In such cases, we ensure these transfers are based on appropriate safeguards (e.g., standard contractual clauses, adequacy decisions where applicable), under the terms offered by these providers.

6. RETENTION PERIOD
We retain personal data only for the period necessary for the purposes pursued and within the limits of legal obligations.

– Requests via form / contact: duration necessary for processing + limited archiving if needed (evidence, tracking).
– [If shop] Data related to orders: duration necessary for contract performance + applicable legal obligations (accounting, warranties, disputes).
– Data for audience measurement / cookies: we limit the lifespan of trackers and the retention of information collected via measurement tools in accordance with best practices and applicable requirements.

Data kept within the limits of legal rights.

7. YOUR RIGHTS
Under applicable regulations, you have, in particular, the following rights:
– right of access
– right to rectification
– right to erasure
– right to restriction
– right to object
– right to data portability (where applicable)
– right to withdraw your consent at any time (for processing based on consent)

To exercise your rights, contact:
DPO – Bénédict Fontanet: info@big-sa.ch

You may also file a complaint with the competent supervisory authority:
– in Switzerland: the Federal Data Protection and Information Commissioner (FDPIC)
– in the EU: the local competent authority (e.g., CNIL in France), if the GDPR applies to your situation.

8. COOKIES AND OTHER TRACKERS
The site may use cookies/trackers.
Some are strictly necessary for the site’s functioning and can be placed without consent.
The cookies/trackers for audience measurement and marketing/advertising (notably related to Google Analytics, Meta, TikTok) require your consent when required.

On your first visit, a cookie banner allows you to:
– accept,
– refuse,
– or customize your choices.

You can modify your choice at any time via the “Manage my cookies” module (if available) or by configuring your browser.

9. SECURITY
We implement reasonable technical and organizational measures to protect your data (access control, hosting security, access limitations, etc.).
No online transmission is completely secure: we cannot guarantee absolute security.

10. POLICY UPDATE
We may modify this policy at any time to reflect site changes or regulatory developments.
The “Last updated” date indicates the current version.